HERE TO HELP
A little help. Back to your day.
Find practical answers for your clinic, from the first prescription to printing, patient queues and your account.
11 answers found
How do I write my first prescription?
Create a doctor account and complete onboarding with your profile, clinic details, paper setup and template. Select New Prescription, enter the patient details, then add symptoms, diagnosis, medicines and instructions. Review the prescription before printing or sharing.
Where do I save medicines and frequently used entries?
Open Settings → My Library to manage medicines, symptoms, diagnoses, investigations, instructions and dose frequencies. Saved entries can be reused while writing prescriptions.
My prescription does not fit the paper. What should I check?
Open Settings → Prescription setup and check the paper size, margins and header/footer settings. In your browser’s print dialog, select the matching paper size and review the scale and preview before printing. Make a test print after changing the setup.
Why does the printout include a website URL or extra date?
Check the Headers and footers option in your browser’s print dialog. Turn off browser-added headers and footers if they are appearing around your prescription. These settings are separate from the clinic header and footer you configure in RxSathi.
How does my receptionist add patients to the queue?
Invite your receptionist from Dashboard → Hospitals → Members. They use their own login to capture patient details and vitals. Open Patient Queue on your dashboard to see waiting patients and start a prescription.
Why are follow-ups or prescription history locked?
These features depend on the limits and features included in your subscription. Open your subscription settings to check your current access and compare available plans.
I forgot my password. How can I sign in?
Use Forgot password from the login screen and follow the instructions for your registered email. If you created your account using Google, try the Google sign-in option with the same account.
Where can I check prices and what my plan includes?
The public Pricing page shows current web plans, billing options and feature limits. Sign in to subscribe, and review the total charge and billing interval before confirming a purchase.
How do I cancel a subscription?
Use the subscription management option for the platform where you purchased your plan. For a website subscription, open your account’s subscription settings or contact support. Review the cancellation policy for the effect on your access and renewal.
How do I report a billing problem or request a refund?
Contact support with your account email, purchase platform and transaction reference. Refund requests follow the policy of the platform used for the purchase and the terms described in the refund policy.
New to RxSathi?
Follow our ten-step guide to set up your clinic and write your first prescription.
Still need a hand?
Email our team with a description of the issue, your device or browser, and the steps you tried so we can help you troubleshoot.
You can reach us at info@encodework.com.